Cancellation / Refund Policy

If you have made an unsuccessful attempt to make pre-paid payments where value of the transfer is incorrect or consumer did not receive their reference ID/ codes but amount has been debited from bank account/Wallet, kindly reach out to our office or IT Cell Corporate office within a period of 7 days from the day of transaction. Homecrew Facility Services Private Limited will not entertain any complaints received after 7 days from the date of transaction unless a case of natural calamity or chaos in the state is acknowledged. For cases where you would prefer a refund instead, please email the following details to

  • Connection id for a prepaid consumer
  • Payment date
  • Reason for refund

*Refund process typically takes 7-10 days to process depending on your bank.

Services charges deducted by service provider are non-refundable and administrative charges is 20% of the transaction amount shall be deducted .There is no cancellation policy.

Please note: Pre-paid recharge once successful, reference ID/ codes generated, cannot be refunded for.